Home > FAQ

1. Can you accept my logo for the box?

Of couse. We can carve or print your logo or words. 

 

2. Can I need custom box?

All of product accept customer custom.

If you need to custom products,plese provide us detail and requirement, and we can based on customer require to produce. We also can provide design for custom requirement.

 

3. If I send you a sample I'm currently using,can you make it?

Yes. We can make the design and match printing colors if you send us original artwork or sample. We wil try to meet your specifications as closely as we can. 

 

4. Can you send me samples I am looking for?

We have from time to time send out samples if the quote we proide is what you're lloking for, but it would be on a case-by-case basis. Email us your needs and we'll do our best to accommodate you.

 

5. How can I get the samples?

We will charge USD$80-100 for the sample,and the sample charge will be refunded once the order is comfirmed.

Generally speaking,sample  time is 1-2 days without printing after receiving the sample charge.

According to our company policy, Customer need to pay the courier charge to get the sample.

a) You can give us a Fedex,DHL TNT,or UPS collect account number, and the express freight will be collected in your place;

b) You can ask your courier to collect samples from our factory.

c) You can prior sending express to pay the freight fee to us.

 

6. Order Comfirmation

All the order and sample must be recognized by FAX or Email, then we will star to work once we receiving the deposit.

Sign contract based on approved price, sealed samples, and deliver time and payment  terms.